Managed IT Services for Infrastructure and Applications, 24/7
Yamama Software provides managed IT services that run your infrastructure and applications around the clock against an agreed service level. We work to ITIL practice for incident and change management, so every failure has a path defined before it happens. The service extends to security operations, contact centers and business process outsourcing, freeing your core team to improve systems rather than keep them running.
Infrastructure and application management
Running and monitoring servers, networks and applications, managing patching, backup and restoration of service.
Security operations and managed security
Continuous security monitoring, detection of suspicious indicators, and incident response within agreed procedures.
Contact centers and BPO
Operating support channels and taking on the repetitive operational work that consumes your core team's time.
Service management and 24/7 monitoring
Incident and change management to ITIL practice, with continuous monitoring against the agreed service level.
Frequently asked questions
Quick facts
- Scope
- Servers, networks and applications, patching, backup and restoration of service
- Hours
- Monitoring around the clock, seven days a week
- Framework
- ITIL practice for incident and change management
- Commitment
- An agreed service level (SLA)
- Security
- Continuous security monitoring, detection of suspicious indicators, incident response within agreed procedures
- Outsourcing
- Contact centers, support channels and repetitive operational work (BPO)
Running and monitoring servers, networks and applications, with patching, backup and restoration of service, all monitored around the clock against an agreed service level.
ITIL is a widely adopted framework for IT service management. We apply it to incident and change management, so every failure follows a path defined in advance instead of an improvised response.
Yes. We provide continuous security monitoring, detection of suspicious indicators, and incident response within procedures agreed in advance.
Yes. We operate support channels and take on the repetitive operational work that consumes your core team's time.
If your team spends its time keeping systems running rather than improving them, talk to us and we will agree a scope and service level matched to your size.
Have another question?Talk to us
If your team spends its time keeping systems running rather than improving them, talk to us about a scope and service level matched to your size.
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